Refund & Return Policy

Thank you for choosing Sameekshaoil! We understand that sometimes things don’t go as planned, and you may need to return an item. This policy outlines the conditions under which you can return a product and receive a refund.

1. General Policy:

Due to the perishable nature of our mustard oil products, we generally do not accept returns or offer refunds.

2. Exceptions:

We will accept returns and issue a full refund for unopened and undamaged items in the following situations:

• Damaged or Defective Product: If your product arrives damaged or defective, please contact us within 24 Hours of receipt. We will require photos of the damage and may request that you return the damaged item to us. Once we have verified the damage or defect, we will arrange for a replacement or issue a full refund to your original payment method.
• Incorrect Item Shipped: If we ship you an incorrect item, please contact us immediately. We will arrange for the return of the incorrect item and ship you the correct product at no additional cost.

3. Return Process:

If you believe you qualify for a return under this policy, please contact us within 24 Hours of receipt of your order at vinamraagrofoods@gmail.com or by phone at +91 9956666225 or +91 8959902604. Please include your order number and a brief explanation for the return.

We will provide you with instructions on how to return the item. Please note that you will be responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped).  

4. Refunds:

Once we receive your returned item and verify that it meets the conditions for a refund, we will issue a full refund to your original payment method within 2-3 business days.

5. Questions:

If you have any questions regarding our return policy, please contact us using the information above.

Thank you for your understanding!